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2aspire Lincolnshire Adult Skills and Family Learning Service
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Digitial Contact Centre Operations  

 

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Course Summary

Code: STDQCA060  

Starting: Monday 19 May 2025 

Duration: 9 sessions over 2 week(s)

Start Time: 09:30 

Provider: Steadfast Training LTD  

Telephone:  

Email: upskill@steadfasttraining.co.uk  

Location: Distance Learning/E-Learning  

Cost: Free  

Description

This qualification informs and guides learners through the process of sourcing, applying for and securing employment in a digital call centre environment. It provides a structured route with knowledge and skills in both the generic skills required and the specific industry introduction skills and knowledge  

 

Time and duration

Start Date: 19 May 2025
Start Time: 09:30
Day: Monday Morning
Session Duration: 06:30
Number of Sessions: 9