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2aspire Lincolnshire Adult Skills and Family Learning Service
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Preparation For Work - Customer Service  

 

Visual of the course

Course Summary

Code: STDASA039  

Starting: Monday 17 March 2025 

Duration: 5 sessions over 1 week(s)

Start Time: 09:30 

Provider: Steadfast Training LTD  

Telephone:  

Email: upskill@steadfasttraining.co.uk  

Location: Distance Learning  

Cost: Free  

Description

Non Accrediated course designed for people who want to improve their customer service skills
and gain a qualification which proves their skills and knowledge. This course
develops a variety of customer service skills to encompass the majority of
the industries within this region.


COURSE OBJECTIVES AND SUBJECTS COVERED
• Self - Assessment
• Investigating rights and responsibilities at work
• Developing personal presentation skills
• Building working relationships with customers
• Recognise and deal with customer queries, requests and problems
• Make and receive telephone calls  

 

Time and duration

Start Date: 17 March 2025
Start Time: 09:30
Day: Monday Morning
Session Duration: 06:00
Number of Sessions: 5