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Level 2 Principles Of Customer Service  

 

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Course Summary

Code: LAG24QCA04 

Starting: Tuesday 10 September 2024 

Duration: 12 sessions over 12 week(s)

Start Time: 09:30 

Provider: Lagat  

Telephone: 01522 501300  

Email: enquiries@lagat.co.uk  

Location: Lincoln-Lagat College  

Cost: Eligibility Criteria May Apply 

Description

This level 2 accredited course will provide you will a solid knowledge base of customer service and can be an excellent stepping stone into a Customer Service apprenticeship and or job in an admin environment.
Learners will attend face to face sessions with a tutor every week and engage in taught session, including the completion of unitised workbooks. You will be required to undertake additional research outside of these sessions with homework set to support completion of the workbooks. Overall there are 7 workbooks covering different elements of customer service, including topics such as:

Introduction to the principles of customer service delivery,
Understand the different types of customers and their value/loyalty of customers,
Understand different organisation structures within different sectors,
Increase knowledge of communication techniques and adaptation,
Dealing with challenging customers,
Understanding Equality & Diversity in the Workplace & Understanding principles of effective teamwork
British Values and their importance within the workplace

This course will take 4 - 6 weeks to complete and full attendance is required. Learners undertaking our NCFE Certificate in Principles of Customer Service have several progressional pathways available depending on their career aspirations.
For further information on the course or how to enrol please contact our recruitment team on 01522 501300 or email enquiries@lagat.co.uk

  

 

Location

Lincoln-Lagat College  
Spring Hill  
Lincoln
Lincolnshire  
LN1 1HB  

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