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2aspire Lincolnshire Adult Skills and Family Learning Service
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1 Day Customer Service  

 

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Course Summary

Code: LAG24ASA02 

Starting: Monday 16 September 2024 

Duration: 1 sessions over 1 week(s)

Start Time: 09:00 

Provider: Lagat  

Telephone: 01522 501300  

Email: enquiries@lagat.co.uk  

Location: Lincoln-Lagat College  

Cost: Eligibility Criteria May Apply 

Description

This one-day session covers a variety of Customer Service topics and skills, see below. For further information on this course, or how to enrol, please contact our recruitment team on 01522 501300 or email enquiries@lagat.co.uk

The importance of making a great first impression
Body language, professionalism, tone, active listening
Identifying customer needs and managing expectations
Difference between needs and expectation - deliverables
Communication skills to improve your customer interactions
Customer service language - positive v negative
Applying customer service within your role and sector
How can you take what you have learnt into your role
Leaving a lasting impression
What does effective customer service look like to you?
  

 

Location

Lincoln-Lagat College  
Spring Hill  
Lincoln
Lincolnshire  
LN1 1HB  

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