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Accessibility statement for Lincolnshire County Council

This accessibility statement covers the web sites of Lincolnshire County Council

This accessibility statement applies to

This website allows for accessible access by people to enable them to navigate and interact with the site using commonly available tools and features within HTML5 compatible browsers that are available upon desktop PCs, tablets and mobile phones.

This website is run by Lincolnshire County Council. We want as many people as possible to be able to use this website. That means you should be able to:

·         change colours, contrast levels and fonts

·         zoom in up to 300% without the text spilling off the screen

·         navigate most of the website using just a keyboard

·         navigate most of the website using speech recognition software

·         listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

·         you cannot modify the line height or spacing of text

·         most older PDF documents are not fully accessible to screen reader software

·         some of our online forms are difficult to navigate using just a keyboard

·         you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


call 01522 782011

We’ll consider your request and get back to you in 3 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Support Desk on 01522 782011 or email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us at

Technical information about this website’s accessibility

Lincolnshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.


On some pages there are no top-level headings. A top-level heading helps screen reader users and search engines to know the main topic of a page. This doesn’t meet WCAG 2 success criterion 1.3.1 Information and Relationships and 2.4.10 Section Headings. 

When we publish new content, we’ll make sure our use of headings meets accessibility standards.


Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG 2 success criterion 1.4.5 (Images of Text). 

When we publish new content, we will make sure our use of images meets accessibility standards. 


CAPTCHA codes use images containing numbers with generic "Alt Text". 

We are looking for an alternative CAPTCHA process that meets accessibility standards. 


Some current PDFs are using older formating and will be amended in the near future. 

Google Maps

Google Maps contain "touch target" links that have small text. 

Cookie Preferences

Cookie Preference selection have poor or missing focus controls. 

We are looking for an alternative Cookie option process that meets accessibility standards. 

Disproportionate burden

We don't categorise any of the accessibility issues on as a disproportionate burden to fix within the meaning of the regulations…

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are planning to improve our website by doing the following:

·         Reviewing all images

·         Reviewing content

·         Reviewing display contrasts

Preparation of this accessibility statement

This statement was prepared on 2 January 2024. It was last reviewed on 4 March 2024.

This website was last tested on 2 January 2024. The test was carried out by West March Systems Ltd using WAVE and AXE.

We used this approach to deciding on a sample of pages to test. All public accessible web pages were included within our test sample.